Console and Patient Portal are down

Incident Report for Med-Metrix

Resolved

Both applications are responding to all requests successfully.

Posted Sep 29, 2023 - 15:02 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 29, 2023 - 14:55 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 29, 2023 - 14:48 EDT

Investigating

We are currently investigating an issue that is preventing our Console and Patient Portal from loading for all users.

Posted Sep 29, 2023 - 14:39 EDT

This incident affected: Applications (Patient Portal, Clinician Console).