AWS Outage

Incident Report for Med-Metrix

Resolved

All PatientPal services are operating successfully and are restored. We are continuing to monitor all services.

Posted Jun 13, 2023 - 17:04 EDT

Monitoring

PatientPal services are now partially available. We are continuing to work towards full recovery.

Posted Jun 13, 2023 - 16:45 EDT

Identified

The root cause of the outage has been identified and we are actively working to resolve this issue.

Posted Jun 13, 2023 - 15:35 EDT

Investigating

Amazon Web Services is having an outage that is affecting the availability of PatientPal services. We are investigating this issue.

Posted Jun 13, 2023 - 15:09 EDT

This incident affected: Applications (Patient Portal, Clinician Console) and API (API Servers).